Microsoft 2021 Giant Opening for Freshers & Experienced – Support Engineer
Microsoft Campus Drive, Recruitment, Careers, Eligibility, Salary, Skills, Selection Process: Microsoft is going to hire right candidates through off campus. The candidates who have completed BTech/MTech with below mentioned skills are eligible to apply. Here you can get detailed description like company address, date of interview, eligibility details, selection process, registration link, apply link, all together in a single page given below. If you are really wish to make your career with this company you can use this recruitment. Follow daily updates for currently trending jobs in major cities.
Company Profile :
Microsoft India : Microsoft is an American multinational technology company headquartered in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers. Its flagship hardware products are the Xbox video game consoles and the Microsoft Surface tablet line-up.
Company Website : www.microsoft.com
Designation: Support Engineer
Education: BTech/MTech
Experience: 0-1 years
Job Location: Hyderabad
Salary: Best in Industry
Job Description :
Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
Your Responsibilities:
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group/engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration & engagement outside of CSS (Product Engineering teams/ Services/ Support/ Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
- language qualification
Job Qualification :
- English Language : fluent in reading, writing and speaking.
Required :
- Knowledge in Linux / OSS Administration
- Knowledge of container technology and fluency in Kubernetes
- Linux / OSS
- Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
- Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
- Experience in Core Linux administration (boot process, file systems, network device and protocol configuration)
- Familiarity of Docker/Container/AKS
- Expertise in managing cluster environment (SUSE, RedHat, Veritas)
- Familiarity with core OS services such as: SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
- Experience in one or more of these areas desirable
- Operating System/Virtualization
- Knowledge of LDAP, Security and OS Internals concepts
- Understanding of Virtualization concepts and virtual system administration (Hyper-V, VMWare, Xen configuration and administration)
- Preferred knowledge of Cloud Networking
- Understanding of the OSI model and related concepts
- Knowledge of networking concepts including VIPs, NAT, DNS
- Knowledge of container specific networking concepts such as CNI
- Knowledge of networking tools (ping, tracert, tracemon, tcpdump, etc.)
- Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
- Understanding of the OSI model and related concepts
- Microsoft Azure Platform (Preferred)
- Microsoft Azure architecture and its components (Fabric, Compute, Storage)
- Knowledge of Microsoft Azure Platform services
- Azure Platform development and deployment concepts
- Familiarity with development: tools, language, process, methods, troubleshooting
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Step by step instructions to Apply For this Jobs 2021 :
Qualified competitors apply this drive in online through the link below ASAP. Shortlisted Candidates will get the venue details and selection procedure through email.
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