Amazon is hiring! Join Amazon’s Off Campus Drive for Support Analyst positions in 2023 and get the chance to work with one of the world’s leading companies. Apply now!
About the Role:
| Job Category | Private Jobs |
| Job Role | Support Analyst |
| Qualification | BE, B.Tech, Any Graduate |
| Total Vacancy | Various |
| Experience | Freshers |
| Job Location | Hyderabad |
| Salary | As per norms |
Job Description For Amazon Recruitment 2023:
Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing service for publishing e-books to the Amazon Kindle store.
Job Description:
The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Analyst will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to, such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that is changing the way people read.
Roles and Responsibilities:
- Must be able to interact with an external parties like customers and suppliers comfortably.
- Process and respond to phone calls and emails received from publishers.
- Respond to queries sent to the KDP forums.
- Investigate payment concerns brought up by customers.
- Route payment concerns to Accounts Payable.
- Reprocess stuck books through the system.
- Route issues and bugs that need engineering expertise to the development teams.
- Remove certain content as it is identified by the QA team.
- Notify vendors that their content has been removed.
- Maintain and improve a knowledge base with unique vendor requests and their solutions.
- Work on developing responses for common questions
- Work with customer service manager in documenting process flows.
Qualifications and Skills Required for Amazon Recruitment 2023:
Basic Qualifications
- Should be willing to work in night shifts.
- Excellent written and verbal communication skills required.
Preferred Qualification:
- Additional computer skills certifications in web technologies are preferable.
- Experience in web-enabled software products or services is highly preferred.
- Should be able to understand a complex problem and respond to publishers.
- Basic familiarity with web technologies and html is highly desirable.
- Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
- Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
- Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required
- College graduates preferred, mandatory.
Step by step instructions to Apply for Amazon Recruitment 2023:
Qualified competitors apply this drive in online through the link below ASAP. Shortlisted Candidates will get the venue details and selection procedure through email.
Step#1: Go to the above link, enter your Email Id and give submit.
Note: If Already Registered, Directly Apply Through Step#4.
Step#2: Check your Inbox for Email with subject – ‘Please confirm your subscription ‘
Step#3: Open the Email and click the confirmation of your Subscription. Everything is DONE !
Step#4: