LTIMindtree Careers 2023, Software Engineer Applications | APPLY NOW

AD Role Customer Service Associate CSA Summary: 

• The role involves providing 24 7 support customer support across phone, chat and webcase for a global client. 

• The candidate needs to have excellent communication skills and an aptitude for customer service. Prior work experience in a contact center back office environment would be an advantage. CSA Responsibilities: Process Knowledge Ensure detailed knowledge of the products and services offered. 

• Should be able to take ownership of customer queries and provide accurate information. 

• Application Knowledge Ensure complete command over the tools and applications used. Prior knowledge of contact center chat applications, ticketing tools, email would be preferred. 

• Documentation skills Should have worked on spreadsheets and document software like word, excel and PowerPoint. 

• Typing speed – Good typing speed of 35 WMP with a 80 accuracy is preferred. Customer Service Orientation Should have a good understanding of customer service. 

• Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer. 

• Productivity Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner. 

• Team player – Should be a team player, display a positive attitude and open to constructive feedback. Shift Flexibility – Should be willing to work in a 24 7 shift environment and be flexible with any changes in work window as per client requirement. 

• Should be open to split week offs and willing to support additional work hours during peak season. 

• Continuous learning Should display inquisitiveness and an appetite for constant learning and skill upgradation Computer Basics – Should have a basic understanding of operating on a laptop desktop. 

• Requires basic knowledge of keyboard shortcuts across common email, browser and Office applications. 

• Prior work experience – Any prior work experience in an international customer service environment handling customer request would be preferred.