IBM Recruitment 2021 – Freshers – Technical Support Engineer – Apply Now

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do.  Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide.  At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.

• Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.

• Install and maintain virtual servers, software, to replicate customer reported issues, and install security patches and updates when necessary.

• Maintain detailed records of daily interactions with customers, reported issues, and completed solutions.

• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.

• Develop training technical notes and troubleshooting procedures to help customer’s support personnel interact properly with software.

• Create and implement new processes to improve efficiency and customer satisfaction.

• Help team members in the capacity of a senior engineer in problem solving and guidance as required.