Tata Communications Recruitment 2021 | Freshers | Jr. Customer Service Executive

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Tata Communications Recruitment 2021 – Freshers – Jr. Customer Service Executive

Company Profile:

Tata Communications : Tata Communications Limited is an Indian telecommunications company previously known as Videsh Sanchar Nigam Limited. It was previously a government- owned-telecommunications service provider and under the ownership of Department of Telecommunications, Ministry of Communications, Government of India.

About the Role

  • Job Category      :   Private jobs
  • Job Role      :   Jr. Customer Service Executive
  • Qualification      :   Any graduates
  • Total Vacancy    :   Various
  • Experience :   0-2 Years
  • Job Location      :   Pune
  • Salary                   :   As per norms

Detailed Job Description For Tata Communications Recruitment 2021:

  • Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability.
  • Ensure efficient and effective technical customer service as per SLAs.
  • Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
  • Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
  • This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs.
  • Maintain quality standards to achieve optimal levels of operation and KPI targets.
  • Provide last-mile support for service assurance of all business segments across TCL.

  • Tracks and monitors network traffic and performance to ensure minimal interruption to transmission and/or network switches.
  • Ensure adequate monitoring of various network aspects panning across different services and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
  • Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc.
  • Lead implementation for any new network updates, Planned Activities and change Management.
  • Corrects network and SOC problems effectively and in a timely manner.
  • Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems).
  • Establishes tools and procedures to monitor network performance.
  • Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.
Job Qualification and Skills Required For Tata Commuications Recruitment 2021:

  • Is able to apply broad knowledge of one area within Service Assurance or advanced knowledge of specific professional/operational practices.
  • Checks for problems in existing systems and modifies work processes following defined procedures. Operational role responsible for achieving day-to-day objectives.
  • Works under direct supervision
  • No prior work-related experience required

How to Apply Tata Communications Recruitment 2021:

  • Eligible candidates are requested to click Apply Link ( Link on bellow).
  • This link open new tab on your browser
  • Read carefully above page and find apply button during this page
  • Fill all of your academic qualifications, skill experience and other mandatory details.
  • Upload your Resume or CV.
  • Check the small print before submitting.
  • If you’re shortlisted it’ll be shared through email or call
  • Interview and Venue details also are going to be shared to shortlisted candidates through email.
  • Most of the recruiter Interviews conducted through MS-Teams, Zoom and Google meet platform.