CSS Corp Off Campus Drive 2021 – Freshers – Support Engineer
CSS Corp Campus Drive, Recruitment, Careers, Eligibility, Salary, Skills, Selection Process: CSS Corp is going to hire right candidates through off campus. The candidates who have completed Any degree with below mentioned skills are eligible to apply. Here you can get detailed description like company address, date of interview, eligibility details, selection process, registration link, apply link, all together in a single page given below. If you are really wish to make your career with this company you can use this recruitment. Follow daily updates for currently trending jobs in major cities.
Company Profile :
As a new age services company, we harness the power of AI, automation, analytics and digital technologies to help our clients address specific customer engagement needs. We act as a catalyst for growth by enabling enterprises transform from traditional models to new age service models and help them identify new revenue streams. From Digital customer experience to tech support, network modernization to management, cloud and IT operations, we have built our reputation on delivering stellar customer experiences.
Company Website : www.csscorp.com
Designation: Support Engineer
Education: Any degree
Experience: 0-2 years
Job Location: Chennai
Salary: As Per Company Standard
Job Description For CSS Corp Off Campus Drive 2021:
The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the clients worldwide.
The team will also ensure customer satisfaction / experience is and stays a priority. Manage high visibility exceptions and can work with cross – functional teams to provide best solutions
Responsibilities:
- Creation of World Wide Return Materials Authorization
- Ensuring all Premium Service orders are completed in a timely manner
- Working and managing 3 Party Vendors around shipments, deliveries and returns
- Resolve any RMA issues from the customer or Level 1,2& 3 Technical Centers
- Provide tracking and Status updates on all 4 hour calls submitted to the Technical Centers
- Updating the Siebel Database to document customer cases
- Notification to customers product shipments
- Escalating RMAs for additional support in a timely manner
- Manage caseloads in a timely manner to closure
- Provide customers with support for return products
- Follow all guidelines for processing RMAs for customers without contracts
- Providing software download access to customers by processing Web Login requests
- Providing license to customers for software updates
- Manage high visibility exceptions and can work with cross-functional teams to provide best solutions
- Customer Service Representatives will work on a World Wide schedule covering 24x5x365 with a rotating schedule
- Handle L0 cases for confirmation of hardware failure and proceed with RMA Provide L0 level technical assistance on cases to rule out hardware error.
Job Qualification and Skills Required For CSS Corp Off Campus Drive 2021:
- Excellent communication skills – for voice support
- Should be able to communicate effectively
- Should possess good telephone and email etiquette
- Must be a graduate
- Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)
- Must have good customer handling skills with the ability to learn networking concepts
Step by step instructions to Apply For CSS Corp Careers:
Qualified competitors apply this drive in online through the link below ASAP. Shortlisted Candidates will get the venue details and selection procedure through email.
Step#1: Go to the above link, enter your Email Id and give submit.
Note: If Already Registered, Directly Apply Through Step#4.
Step#2: Check your Inbox for Email with subject – ‘Activate your Email Subscription ‘
Step#3: Open the Email and click the confirmation of your Subscription. Everything is DONE !
Step#4: Click Below to Apply
Step#4: Click Below to Apply