Nagra Recruitment 2021 – Service Administrator
Nagra Campus Drive, Recruitment, Careers,
Eligibility , Salary, Skills, Selection Process: Nagra is going to hire right candidates through off campus. The candidates who have completed Graduate Degree/BCA/B.Tech or equivalent. or any degree with below mentioned skills are eligible to apply. Here you can get detailed description like company address, date of interview, eligibility details, selection process, registration link, apply link, all together in a single page given below. If you are really wish to make your career with this company you can use this recruitment. Follow daily updates for currently trending jobs in major cities.
Company Profile
NAGRA, the digital TV division of the Kudelski Group (SIX:KUD.S), provides security and multiscreen user experience solutions for the monetization of digital media. We provide content providers and DTV operators worldwide with secure, open and integrated platforms and applications over broadcast, broadband and mobile platforms, enabling compelling and personalized viewing experiences.
Company Website :www.nagra.com
Job Position: Service Administrator
Experience: 1-2 Years
Job Location : Noida, India
Education: Graduate Degree/BCA/B. Tech or equivalent.
Salary: Best in Industry
Job Description :
- Responsible for proactive monitoring of our managed customers and operating LIVE events for our managed customers.
- Handle incoming day to day requests from customer in form of both tickets and calls.
- Register Incidents generated from the monitoring systems.
- Gather relevant case information from the customer by e-mail or phone.
- Analysis of incoming requests and initiate communication with the customer with the objective of achieving the defined KPIs of the department.
- Inform Incident Manager of major and critical incidents, SLA breaches. Follow up with customer and escalate according to the escalation matrix available.
- Register and route change orders and other system services requests.
- Co-ordinate with other internal departments.
- Follow internal routines and contribute to their improvement if necessary.
- Be a part of a SPOC team working in rotational shifts.
- Build and maintain knowledge documents.
Key Skills :
- Strong interpersonal and communication skills.
- Must have exposure with Indian as well as global customers
- Excellent analytical and troubleshooting skills with logical thinking.
- Ability to operate with multiple tasks, priorities, and deadlines.
- Flexibility to adapt to a continually changing and fast pace business environment.
- Ability to work independently as well as part of a team.
- Maintain an attitude of continual process and personal improvement.
Essential Skills :
- Must know ITIL framework (Incident, Change, Problem, configuration).
- Must have worked in 24×7 Operations, Service desk, Incident/Change teams.
- Must have worked in a fast-paced, quick response/crisis handling team.
- Must have worked in a customer facing role.
- Should be flexible to work in 24×7 shifts on rotation basis
- Experience in supporting IT/production environments.
- Minimum 1-2 years’ experience with a product/service support organization.
- Graduate Degree/BCA/B.Tech or equivalent.
- Working knowledge in Linux/Unix would be a plus.
- Experience in DVB/OTT/CAS systems/Cloud solutions would be a plus.
- Familiarity with working on CRM.
- Familiarity with public cloud providers (AWS, Azure etc.) is a plus.
Step by step instructions to Apply For this Jobs 2021 :
Qualified competitors apply this drive in online through the link below ASAP. Shortlisted Candidates will get the venue details and selection procedure through email.
Step#1: Go to the above link, enter your Email Id and give submit.
Note: If Already Registered, Directly Apply Through Step#4.
Step#2: Check your Inbox for Email with subject – ‘Activate your Email Subscription ‘
Step#3: Open the Email and click the confirmation of your Subscription. Everything is DONE !
Step#4: Double Click to Apply Online !