Deloitte Recruitment 2021 – Analyst – Digital Support – Any Graduate – Freshers – Apply Online

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Deloitte Recruitment 2021 – Analyst – Digital Support

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Deloitte Campus Drive, Recruitment, Careers, Eligibility, Salary, Skills, Selection Process: Deloitte is going to hire right candidates through off campus.The candidates who have completed Any Degree or any degree with below mentioned skills are eligible to apply. Here you can get detailed description like company address, date of interview, eligibility details, selection process, registration link, apply link, all together in a single page given below. If you are really wish to make your career with this company you can use this recruitment. Follow daily updates for currently trending jobs in major cities.

Company Profile
Company: Deloitte
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way
Company Website : www2.deloitte.com

Job Position: Analyst – Digital Support
Experience: 0-2 Years
Job Location : Hyderabad
Education: Any Degree
Salary: Best in Industry

Job Description :

  • Customer handling skills – Call etiquettes  
  • End to End ticket management
  • Basis ITIL concepts of Incident, problem & change management is must
  • Experience in managing voice & non-voice support (Calls, chats & email)
  • Adhering to SLAs like response time of an email & chat. ASA for calls & etc.
  • Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc. Zero RED light calls for entire year. Understanding on above metrics is mandate
  • Client value add, prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role
  • Process incoming service requests, incidents and change requests and formulate appropriate response
  • Manage multiple support mailboxes and respond to emails
  • Triage and troubleshoot issue(s) reported on all applications.
  • Report and record any new defects on all applications.
  • Communicate with end users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from client organization
  • Troubleshoot and resolve technology related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)
  • Provision user accounts for external (non- Deloitte) client users

Job Qualification :

  • Have passion on technical knowledge learning and be a quick learner
  • Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
  • Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained 
  • Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
  • Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
  • Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
  • Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
  • Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.

Apply Now : Cognizant Hiring Freshers 2021 – Process Executive – Be/B.Tech/MCA/Any Graduate – Freshers

 

Technical Requirements:
  • Education: Any Graduate    .  
  • Excellent Customer service (Phone / Chat / Emails)
  • Excellent spoken English Language proficiency
  • Proficient with MS-Office 
  • ServiceNow experience preferred
  • Exposure to application support, ITIL framework etc.
  • Excellent written & verbal skills
  • Customer Service experience
  • Comfortable to work in 24*7 environment 

Step by step instructions to Apply For this Jobs 2021 : 

Qualified competitors apply this drive in online through the link below ASAP. Shortlisted Candidates will get the venue details and selection procedure through email.
                                       Register Here
Step#1:   Go to the above link, enter your Email Id and give submit. 
Note:       If Already Registered, Directly Apply Through Step#4. 
Step#2:   Check your Inbox for Email with subject – ‘Activate your                  Email Subscription ‘
Step#3:   Open the Email and click the confirmation of your                              Subscription. Everything is DONE !

Step#4:  Double Click to Apply Online !